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Common queries answered

Frequently asked Questions

Here’s some Frequently asked questions, but if you don’t find the answer you need, just use our Contact Us form instead …

Orders placed before 1:00pm, will be dispatched the same day (Friday evening and weekend orders will leave on the Monday). If you choose ‘Regular’ shipping, orders normally arrive within 2 to 4 days. With ‘Express’, your parcel should arrive in 1 to 2 days and our ‘Freepost’ option is normally 3 to 5 days.

Need to return an item? Normally not a problem – but to make sure everything is dealt with as quickly as possible for you please follow our straight forward Product Returns Guide

Free delivery is available at checkout on all orders of just £20 or more. But if you need a next-working-day or quicker delivery, you’ve got these options available as well.

As soon as you place your order you’ll receive an email confirmation from us. Then when we dispatch your order, you’ll receive another email with a link to your tracking information. You’ll then be able to track online or if you signed up for an account during checkout, you can also see all this information in your My Account link.

Absolutely – 100%. We take your ability to shop safely and securely very seriously. First of all our whole site uses SSL which is the little lock you see next to our web address in your browser. Any information you enter or send is encrypted. Then if you place an order we *never* see any card details – these are dealt with securely by our payment provider which is PayPal. We also only take online orders, so again, we never see or have your card details. More information on this is in our Website Security Guide.

Contact us quick as we operate an automated ordering system and don’t hang about long before dispatching! Seriously though, if you could just let us know as soon as you’re aware by using this Contact Us form, and we’ll usually be able to sort this out for you.

We currently only ship to England, Wales, Scotland and Northern Island. Vape products and their purchase have different laws applied in different countries, so usually it’s safest (and also cheapest), for you to purchase from suppliers in the same locale (and for us that’s the United Kingdom).

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